Shipping & Returns

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Shipping

I ship Priority Mail via USPS within the United States. Please contact me for International rates. I try my best to ship items out within three business days.

International buyers will be responsible for any additional taxes and customs fees related to shipments to their country.

The Paw


Refunds and Exchanges

Please contact me before making a return. If an item arrives damaged and a claim is made with the carrier at the time of receipt, I will fully refund you by check.  

For all other returns please contact me for a return authorization. Items must be returned (at your expense) in their original condition and packaging within 10 days of purchase. Shipping fees are non-refundable. If an item is damaged in transit back to me, I may be unable to refund the cost, so please ensure items are well packaged, insured and tracked if you are concerned it could be lost. Thank you.


Notice: All works, images, and photography found on this web site are copyright 2007-2011 by Janet Gadallah or JLG Pottery. Use elsewhere is prohibited without the express written permission of JLG Pottery.